Shipping & Returns Policy

Ozovita, LLC· B3 Northview Ct, Urb. Baldwin Park, Guaynabo, PR 00969, United States · 1 (800) 979-9135· info@ozovita.com. Orders ship from our fulfillment center in Montgomeryville, Pennsylvania.

RETURN POLICY AT A GLANCE

  • Return window: 15 days from the day your order is delivered.
  • Return shipping: free within the United States — we email you a prepaid, printable return label.
  • Restocking fee: none.
  • How to return: by mail, using the label we send you.
  • Refund: full product price, to your original payment method — we process it within 5 business days of receiving your return (your bank may take a few more days to post it).
  • Exchanges: accepted — tell us which product you would like instead and we ship it once your return is received.
  • Condition: unopened or gently tried — our 100% money-back guarantee still applies if the product did not work for you.

SHIPPING METHODS, RATES AND TIMES

How shipping is priced:shipping is calculated at checkout by weight and destination using live carrier rates — you see the exact amount before you pay. Our standard carrier for US orders is USPS Ground Advantage; other options are shown at checkout when available. We do not currently offer a free-shipping threshold.

Handling time:orders are processed Monday through Friday (excluding major holidays). Orders placed before 12:00 PM Eastern usually leave our fulfillment center within 1–2 business days; orders placed after noon are processed the next business day.

Transit time:USPS Ground Advantage typically takes 3–5 business days within the continental US; Alaska, Hawaii, Puerto Rico and the US Virgin Islands 6–8 business days. APO/FPO orders take 4–6 weeks.

International: we ship worldwide. Rates and options are shown at checkout; import duties and taxes, where applicable, are the responsibility of the recipient.

ORDER STATUS & CHANGES

Your shipping confirmation email includes a tracking number. To change or cancel an order that has not yet shipped, or to report a missing or damaged item, email info@ozovita.com or call 1 (800) 979-9135 with your order number and we will take care of it.

RETURNS & REFUNDS

100% money-back guarantee. If you are not satisfied with a product bought on ozovita.com, you may return it within 15 days of delivery for a full refund of the product price.

  • How to start a return: email info@ozovita.com or call 1 (800) 979-9135 with your order number. We will send you a prepaid return label.
  • Return shipping: free within the US — we provide the label. No restocking fee.
  • Method: by mail, using the label we send you.
  • Refund: processed to your original payment method within 5 business days of receiving the return (your bank may take a few more days to post it). Original shipping charges are not refunded unless the return is due to our error.
  • Exchanges: accepted — tell us which product you would like instead when you start the return; we ship the replacement once your return is received. If you prefer, we refund and you place a new order.

Products bought from other retailers must be returned to the original point of purchase, and we cannot offer the guarantee on products bought from unauthorized sellers.

Questions?

If you have any questions about shipping or returns, we're here to help.

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